Everything you'd like to know before you order.
Short, clear answers. And if you'd rather talk, an engineer is a LINE message away.
Free system design
Every system is designed around what you want to run. Use the finder, pick a kit, or send us your list and a few photos on LINE; an engineer replies with a sized system and a price, usually within one working day.
Before anything leaves Trang, an engineer checks your order. If something should change for your place, we message you first.
Delivery and islands
We deliver across Thailand by road, and to islands by road and ferry. Delivery in Thailand is free on every kit and on orders over ฿8,500; for smaller orders the delivery cost is shown at checkout before you pay. Our own weekly run delivers free in Trang, Krabi and Phuket, with no minimum order.
Batteries are in stock in Trang. Once every part of your order is in hand, it leaves Trang within 1–2 working days, with tracking. Typical transit: Bangkok 2–3 working days, the North and North-East 3–4 days, islands 4–5 days. For islands we agree the ferry and pier with you on LINE before dispatch.
Some inverters, chargers and monitors are special order: we bring them in for your system. Ask on LINE and we'll confirm the dispatch date before you order.
Outside Thailand, international freight is quoted at cost and invoiced separately; checkout charges the goods only.
Batteries are heavy, so they travel packed and strapped. Please have a hand ready at the pier or door for the bigger ones.
Returns and refunds
You can return most items within 30 days of delivery for a full refund. The item must be unused, uninstalled and in its original packaging with all accessories and documents. Send us your order number on LINE or by email and we reply with return instructions within one working day.
If something arrives faulty, damaged or incorrect, we arrange and pay for the return, and you choose a replacement or a full refund. For a change of mind, you arrange and pay for the return shipping.
Refunds go back to your original payment method within 7 days of the item passing inspection. Items we cannot take back: special-order parts (returnable only if faulty), electrical equipment that has been installed, cable cut to length, and opened consumables.
The full policy is on our returns page.
Installation
Small kits are straightforward to fit with our wiring guidance, and every inverter needs the DC cable and fuse we specify.
Anything connected to your house wiring should be connected by a licensed electrician. We're happy to brief your electrician.
Large battery banks: our team can deliver and install them on site, set the chargers and commission the system with you.
Payment
Pay by bank transfer to our SCB account in Thailand (the details are shown at checkout and on your invoice), or by PayPal at checkout, which also takes Visa and Mastercard.
Prices are shown excluding VAT; 7% VAT is added at checkout. Need a quotation or tax invoice for your business or resort? Ask on LINE.
Warranty and support
Every part carries its manufacturer's warranty, and we handle the claim with the manufacturer for you, from our team in Trang, in Thai and English. Send a LINE message with a photo and we'll take it from there.
How a claim works: send your order number and a photo or short video on LINE; an engineer goes through it with you, usually within one working day; then we arrange the repair or replacement with the manufacturer and keep you posted until it is settled.
Ask us on LINE for the warranty period of any part before you order; it is also written on your quotation. KISAE's terms are in the owner's manual linked under every kit's datasheets, and the full claim process is on our Warranty & Claims page.
Who we are
Drake Off-Grid is part of Drake Co., Ltd. The company was founded in England in 2002 by a family with two generations of boating behind them, and has worked from Trang, in southern Thailand, since 2018. The same engineers who design and support power systems for boats and special vehicles design yours.
We are the Thai distributor for KISAE inverters and chargers, and we hold Fullriver deep-cycle batteries in stock in Trang.
Contact
LINE: @drakeco · WhatsApp: +66 99 406 4680 · Email: hello@drakemarine.com
An engineer replies in Thai or English, usually within one working day.
Drake Co., Ltd., Trang, Thailand. Engineers since 2002.
Delivery and islands
We deliver across Thailand by road, and to islands by road and ferry. Delivery in Thailand is free on every kit and on orders over ฿8,500; for smaller orders the delivery cost is shown at checkout before you pay. Our own weekly run delivers free in Trang, Krabi and Phuket, with no minimum order.